frequently asked

questions

We believe in full transparency. Regarding our mission, our goals and how KLABU works.
KLABU sportswear was born from the need in refugee camps to have proper clothing to play sports. Instead of buying from other brands, we decided to create our own - Kelvin Govey, former Nike and Reebok design director, joined our team to co-found the brand and create quality designs.
Creating sportswear specifically for the athletes in the camps has the benefit that we can tell their story through our products - helping us to make sure that their voices are being heard.
By also selling sportswear to the rest of the world, we can make our story tangible and generate income. Instead of being fully reliant on donations and funding from sponsors, we want to become a healthy organisation that can have long-term impact. Developing and selling KLABU products gives us a level of independence - with a long-term goal to become fully self-sustaining.
On top of that, the more people wearing KLABU sportswear, the more we spread our story and build bridges. Wearing KLABU makes you an ambassador for people in refugee camps and their ability to keep on going, to find hope in adversity, to band together and grow.
KLABU sportswear is available online via our webshop and in our store at Haarlemmerdijk 106 in Amsterdam, the Netherlands. If you are a retailer and you are interested in KLABU sportswear, please get in touch with us through info@klabu.org.
Many items within our collection of sportswear are made from recycled materials. However, currently, not 100%. Not yet. We are well aware that improvement is needed in this area and we are working hard to make this happen. We did choose to minimise our carbon footprint by producing most of our sportswear in Europe or Turkey and opted for recycled polybags for the majority of our packaging. As we scale up our organisation, we aim to make sustainability a core focus in all facets of sportswear production. Read more here.
We ship KLABU sportswear from our store in Amsterdam to all countries in the European Union and the United Kingdom, Switzerland and Canada.
At the moment, we’re unable to ship to most countries outside the EU due to ongoing international delivery challenges. In particular, government import restrictions in the United States make shipping there difficult. However, we do ship to Canada as an option for our supporters in the US.
If you’re based outside the EU but would still like to wear KLABU (which we’d love!), one option is to have your order shipped to a friend or contact within the EU. Feel free to reach out to customercare@klabu.org if you’d like to explore this.
For customers in the United Kingdom, Switzerland or Canada: please note that additional import duties and taxes may apply upon delivery. These costs are your responsibility. For more details, please check with your local customs office or postal service.
We offer free delivery in the European Union on orders with a value of EUR 75 and above. For other orders, different shipping costs apply to different destinations:
Netherlands: EUR 5 European Union: EUR 15United Kingdom: GBP 15Switzerland: CHF 15Canada: CAD 50
Unless mentioned otherwise, your KLABU apparel will be delivered to:
Netherlands: 1-2 business daysGermany and Belgium: 2-3 business daysRest of European Union: 3-10 business daysUnited Kingdom: 5-8 business daysSwitzerland: 3-5 business daysCanada: 6-10 business days
If you’re based outside the European Union: please note that import could lead to delays. For more details, please check with your local customs office or postal service.
Contact us at customercare@klabu.org if you have a specific question on your order.
Yes, as soon as we ship your order, you will receive an email from our fulfilment partner with a Track & Trace code, so you can track the shipment of your KLABU sportswear.
If you are not satisfied with your KLABU sportswear, you can return or exchange within 30 days, but only if the apparel is unused, undamaged and with all labels still attached.
If you want to return or exchange any item, please send us an email at customercare@klabu.org and return the package by dropping by at our Amsterdam store, or returning it to our store address by post:
KLABU StoreAttn: ReturnsHaarlemmerdijk 1061013 JH AmsterdamThe Netherlands
As soon as we receive your package, we'll send you a confirmation email. If the apparel is unused and undamaged, we will refund your money as soon as possible or make sure that you get an exchange.
Please note that since we are a social start-up we cannot offer you free returns or exchanges, meaning that the shipment costs of returning or exchanging any item are at your own expense, so please consider your purchase carefully.
The sportswear should be machine washed at a cold temperature (30°C). Please don't tumble-dry.
Yes, please do! We can upcycle used KLABU items and if the condition of the items is good enough, we will use them for our sports projects.
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