FAQ

A. Impact

1. What is KLABU?

KLABU is an initiative of the Klabu Foundation, a non-profit organisation founded by Jan van Hövell together with a group of dedicated young people in Amsterdam and Kenya. During our work in various refugee camps around the world, we have experienced first-hand how sports and games can make a huge difference in the lives of young refugees rebuilding their lives far from home.

2. What is KLABU’s mission?

Our mission is to empower all young marginalised people around the world to rebuild lives through sports.

Although our initial focus is on refugees, KLABU wants to empower any young person to enjoy the benefits of sports. In the future, we will engage other young people living in tough conditions, e.g. in slums, favelas and remote areas.

3. How is KLABU achieving this mission?

We build sports clubs where refugees are rebuilding their lives: in camps, settlements and even cities. We also supply sports equipment and clothing and set up playing fields. The KLABU sports club works like a library and is run by the refugee and local community. The system is simple and sustainable, and can easily be replicated globally.

4. Why sports?

Playing sports makes you happy. It keeps you healthy, focused and releases tension. No matter what language you speak or where you are from, we all understand the benefits of sports in our busy lives.

But why are sports especially important for refugees?

When refugees flee their home, they leave everything behind: family, friends, belongings. Admitted to another country as a refugee, they find safety but not much more. To return home in safety or receive permission to settle in a new country can take years and in the meantime, refugees wait. Opportunities for education and work are limited, frustration sets in and the talent and potential of young people is wasted.

Sports cannot solve all these problems, but they can help refugees recapture a sense of purpose in their daily lives. Sports activities stimulate initiative and develop life skills such as teamwork. Helping refugees to not only cope in a difficult situation but also to develop and grow in spite of it.

Sports activities are also an important vehicle for positive interaction and cooperation between refugee and local communities. When refugees and locals play and organize themselves together, acceptance and integration can follow.

As we have seen first-hand, sports also build bridges across borders. The joy of playing and watching sports is a language we all speak and a spirit we all share.

This summarises what KLABU stands for: not to accept wasted lives and lost generations but to help refugees cope and connect on their way to a better future. Connect among themselves, with the receiving community and with all of us.

5. Why is supporting young refugees an urgent issue?

Today, there are 25.9 million refugees across the globe: men, women and children forced to flee their countries due to war or persecution. This is a record high since World War II. More than half of these refugees are under 18 years old, and many spend their entire youth living in difficult conditions in refugee camps, where their days are long and there is little to do.

In the Kalobeyei Integrated Settlement in northern Kenya, 67% of the 36,000 refugee and host community inhabitants are under 18. Many are unaccompanied minors, separated from their families. Their days are long and there is little to do. These are the places where durable sports solutions are most needed.

6. What is most needed?

The most essential needs are sports equipment, sportswear and playing fields. NGO’s often provide food, housing, medical care and educational support but there are no structural solutions for sports equipment or infrastructure.

To encourage girls to join sports activities, suitable sportswear is needed to meet religious and cultural requirements.

7. What makes KLABU different from other sports initiatives?

Most sports initiatives for refugees are one-off and sporadic. Donated materials are often not looked after, can be sold or are not suitable to the tough conditions in a camp. Sports programmes end when instructors leave the camp or sponsors simply lose interest.

KLABU provides a long-term solution for young refugees and locals to play sports because it is community-driven. The refugees and locals are engaged from the very beginning, we build the club house together and they are in charge of the day-to-day management of the club.

8. How does KLABU work in practice?

The club works like a sports library run by the local community. KLABU managers (men and women from the refugee and local community) rent out sports and games equipment to refugee and local youth against affordable rates. The library system ensures sports equipment is looked after and returned. The income generated from the club is used to organise sports tournaments and to cover cleaning, maintenance and repairs.

This is all set out in the KLABU Constitution: a document created with the local KLABU managers outlining the library and management rules and guidelines. The KLABU Constitution is the foundation for this first sports club, and for clubs to come.

9. What does a KLABU sports club look like?

The KLABU concept consists of a well-designed club house surrounded by playing fields. The club house is a bright and inviting place for people to come together, borrow sports equipment and sportswear and play games. Music and dance can be performed on the KLABU stage and groups can hold meetings. The club therefore has a sports as well as a broader social function.

The club house and surrounding playing fields are designed and built by our partner NGO ‘Roof For Humanity’ together with builders from the refugee and host community. We involve local builders and artisans to ensure the club meets their requirements and needs. In the process, the construction crew earn a meaningful income and take pride and ownership over their club.

The club house is stocked with sports equipment and apparel for the 3 most popular sports and games. Where possible, materials are purchased locally. Thanks to the library system, each KLABU can power sports and games for thousands of members. Today, KLABU Kalobeyei has 8,450 members who regularly borrow sports and games equipment and use the club house.

10. Who are the KLABU managers?

The local KLABU managers run the sports club and actively connect the community to sports and games by organising tournaments and acting as local advocates for the club. Usually there are four managers, from both the refugee and host community and a mix of men and women. The managers rotate on a yearly basis and they receive a modest but meaningful monthly contribution.

11. How can KLABU build sports clubs far away when you’re based in Amsterdam?

To set up a new KLABU sports club, we always work with a local partner and local managers. They are the project owners, Klabu Foundation is the facilitator and fundraiser. Together we identify the local needs, develop a budget and work plan and bring it into practice.

12. Why is the first KLABU in Kalobeyei?

In the Kalobeyei Settlement in northern Kenya, almost 70% of the 35,000 refugees are 18 or younger. Sports initiatives were near non-existent before the introduction of KLABU. With its relatively good infrastructure and no current safety threats, Kalobeyei was also a good place for us to test logistics, impact and solve start-up problems before scaling up.

Another reason to start in Kalobeyei was the fact that it is a settlement, not a camp. In the past the focus has been on short-term solutions: housing refugees in the traditional camps we see on our TV screens. That is fortunately changing. More and more refugees are supported to construct a permanent home, go to school and start businesses in their host countries. They are building new lives in a new home.

13. What has KLABU accomplished so far?

Since the foundation of KLABU in late 2017, we have built our organisation, crafted a business model, generated support from funders and partners and executed a successful pilot program in Kalobeyei. In January 2019, we completed the construction of the first KLABU club house, set up the local management system and supplied the club with materials and equipment. Today, the club is open daily and functions as a vibrant and busy community hub with 8,450 members playing sports and games. It serves as a blueprint for the expansion of the concept in refugee communities around the world, adapting to local conditions when necessary.

14. What’s next for KLABU?

We want to power sports for even more young Kalobeyeians by setting up a second KLABU sports club on the other side of the settlement. In parallel, the concept will be replicated in refugee camps and urban areas in other countries around the world. Our ambition is to create up to 10 KLABU sports clubs in the next 5 years reaching at least 100,000 young refugees and locals.

B. Business Model

15. Why does KLABU need funding?

KLABU is a scalable model that can be easily replicated around the world in refugee camps, settlements and cities. We need funding to finance the sports clubs (projects) and run and develop the organisation (overhead and growth).

The costs to set up one KLABU sports club are currently €50,000. These costs include materials (club house construction materials, sports equipment, sportswear) and execution (construction club house, management and training for managers). The annual operating costs for each club are estimated at €15,000 and include new materials and also salaries for the local managers.

The budget to run the Klabu Foundation is very modest. We are a small, experienced and dedicated team and to date have not taken any salaries. The voluntary and enthusiastic support from a group of great partners and advisors has been indispensable to set up the Klabu Foundation in this start-up phase. Looking ahead, we want to build a sustainable and independent organisation with a global impact. That’s why we need your support. Get your KLABU shirt today, become a partner or donate. Your help makes all the difference.

16. How does KLABU raise funds?

Your donations are our major source of income. Whether you are an individual or an organisation, you can purchase KLABU apparel through our webshop or make a direct donation.

17. How will my contribution make a difference?

Your help makes all the difference. Everything we fundraise goes towards powering sports with refugees.

- The Kalobeyei Spirit shirt costs €59 for you to purchase. It costs us €21 to produce in Italy, transport to the warehouse in the Netherlands and store. After taxes (21% over €59), that leaves around €25 for KLABU to build more sports clubs and grow our organization.

- The Kalobeyei Spirit shorts cost €29 for you to purchase. They cost us €13 to produce in Italy, transport to the warehouse in the Netherlands and store. After taxes (21% over €29), that leaves around €10 for KLABU to build more sports clubs and grow our organization.

- The Kalobeyei Spirit socks cost €19 for you to purchase. They cost us €5 to produce in Italy, transport to the warehouse in the Netherlands and store. After taxes (21% over €19), that leaves around €10 for KLABU to build more sports clubs and grow our organization.

- When you donate directly, we can use the full amount to build more sports clubs and grow our organization.

C. Donations

Donate

18. What is the best way to support KLABU?

The best way to support KLABU and our work is by making a financial contribution. You can donate either by purchasing any of the apparel in our webshop or by donating directly.

19. Can I donate periodically?

Yes, please! As a recurring donor you will donate a set amount monthly or annually to power sports for young refugees rebuilding their lives in places like Kalobeyei.

Regular donations mean a consistent, predictable income for KLABU helping us to plan and budget more efficiently. There are benefits for you too. A recurring donation is a hassle-free way to support KLABU and may be tax deductible. In the Netherlands this is the case as KLABU has the so-called ANBI-status.

This website allows one-time donations only. To donate periodically, please get in touch through the contact form below or email us at info@klabu.org. Thank you!

20. What is the best way to donate?

There are several ways to financially support KLABU:

1. To make a single donation, please go to our donation webpage.

2. To donate periodically, please get in touch through the wesite contact form or email us at info@klabu.org

3. To make a direct bank transfer, see the bank details below (answer to question 21). Please mention: ‘Donation’.

4. If you would prefer an invoice or a donation receipt for tax purposes, please send us an email (info@klabu.org).

21. What are KLABU’s bank account details?

IBAN: NL98 TRIO 0338 7993 89
BIC-number or SWIFT-number: TRIONL2U
Bank name: Triodos Bank
Bank address: Utrechtseweg 44, 3704 HD Zeist, The Netherlands
Account name: Stichting Klabu Foundation
Address of organisation: Vredenburgersteeg 13, 1012 DZ Amsterdam, The Netherlands

22. What is your VAT number?

Our VAT number is NL858181228B01.

23. Does KLABU have ANBI status?

Yes we do. Our ANBI identification number (or RSIN-number) is 858181228.

Since Klabu Foundation is qualified as a ANBI (or Public Benefit Organisation) by the Dutch Tax Authority, this leads to a number of tax advantages including that natural and legal persons making donations to Klabu Foundation may deduct their gifts from their Dutch income tax or corporate income tax.

24. Does KLABU need material donations?

We prefer to buy local and and not to burden the planet with cross-continental transport. However, sometimes specific materials are needed that we can’t source locally. Please contact us at info@klabu.org to find out what is needed right now.

D. Products

Shop Now

25. Why are you selling KLABU apparel?

Instead of being fully reliant on (one-off) donations and funding from sponsors, we want to become a healthy organisation that can have long-term impact. That’s why we developed a business model that gives us a level of independence. On top of that, the more people wearing KLABU sportswear, the more we spread our story and build bridges.

KLABU apparel also helps us raise awareness for our mission and build bridges. Wearing KLABU makes you an ambassador for young refugees trying to rebuild their lives away from home under often harsh conditions. They deserve and need your support.

26. Where can I buy KLABU apparel?

KLABU apparel is available online via our webshop and in our shop at Zeedijk 59 in Amsterdam, the Netherlands. Stay tuned, as we hope to team up with retailers in the near future!

27. Where is KLABU apparel designed and produced?

The first Kalobeyei Spirit collection was designed in collaboration with Multiple Identities and Kelvin Govey in Amsterdam and the KLABU managers in Kalobeyei, Kenya. The premium badges, heat transfers and other trims are donated by our partner Avery Dennison. The high quality shirts, shorts and socks are all manufactured in Italy.

28. Is KLABU apparel eco-friendly?

Currently, the answer is not 100%. Not yet. We are well aware that improvement is needed in this area and we are working hard to make this happen. We did choose to minimise our carbon footprint by producing our apparel in Europe (and not for instance Asia) and opted for recycled polybags for packaging. As we scale up our organisation, we aim to make sustainability a core focus in all facets of apparel production.

29. What is the best way to clean my KLABU apparel?

The apparel should be machine washed at a cold temperature (30°C). Please don't tumble-dry.

30. When will KLABU release new apparel?

We are working hard on new products to raise more funds for our mission. We also want to collaborate with existing brands. Sign up in the footer below for our newsletter to receive priority updates.

E. Ordering

Shop Now

31. How can I purchase KLABU apparel?

1: Select a product
2: Select the size of the product
3: Add the product to your shopping cart
4: Choose the size of the product
5: Click ‘To Secure Checkout’
6: Enter your details
7: Select one of the payment methods
8: Place your order by clicking ‘Pay now’

32. Do I need a KLABU account to order apparel?

No, you do not need to create an account to make a purchase. Just enter your select the product(s) you wish to purchase, enter your details, pay and the KLABU products will be on their way to you.

33. How can I find the right size for me?

To find your perfect size, each item includes a size guide. We recommend you take a look at this size guide when you are considering a purchase.

34. Can I change or cancel my order after I have paid?

After you have placed your order, it is unfortunately no longer possible to change the details or cancel.

F. Shipping, exchanges and returns

35. Which countries do you ship to?

We ship KLABU apparel to you, wherever you are. Please note that if you are based outside the European Union, you may have to pay additional import duties and taxes when you receive your order – these additional costs are for your account. Please contact your local authorities and/or postal service to learn more.

36. What are the shipping costs?

Different shipping costs apply to different destinations:

Netherlands:
· FREE shipping for all orders over €75
· €5 standard shipping costs for orders below €75

Germany, United Kingdom and Belgium:
· FREE shipping for all orders over €75
· €10 standard shipping costs for orders below €75

Other countries within the European Union:
· FREE shipping for all orders over €75
· €15 standard shipping costs for orders below €75

Rest of the world:
· FREE shipping for all orders over €75
· €20 standard shipping costs for orders below €75

37. Which payment methods do you accept?

We accept:
· Visa (free)
· MasterCard (free)
· AmericanExpress (free)
· iDeal (free)

38. Can I track my order?

Yes, as soon as we ship your order, you will receive an email from our fulfilment partner PostNL with a Track & Trace code, so you can track the shipment of your KLABU sportswear.

39. Has my order been shipped yet?

When our fulfilment partner ships your order you will receive an email with your shipping confirmation and a Track & Trace code. This can be used to track delivery of your item(s).

40. What is the delivery time of my KLABU order?

Unless mentioned otherwise, your KLABU apparel will be delivered to:
· Netherlands: 1-2 business days
· Germany, United Kingdom and Belgium: 2-3 business days
· Rest of European Union: 4-8 business days
· Rest of the world: 5-15 business days

41. What happens if I’m not around when my package is delivered?

If you are not satisfied with your KLABU apparel, you can return or exchange within 30 days, but only if the apparel is unused, undamaged and with all labels still attached.

Please note that since we are a start-up non-profit organisation we cannot offer you free returns or exchanges, meaning that the shipment costs of returning or exchanging any item are at your own expense, so please consider your purchase carefully.

If you want to return or exchange any item, please:
· send us an email at shop@klabu.org and we will send you the exchanges & returns form;
· carefully follow the steps on the exchanges & returns form; and
· always ask for a track & trace code from your local courier company when you return your item. Without this code, we cannot help you in case of loss by the courier company.

42. What is your returns and exchange policy?

If you are not satisfied with your KLABU apparel, you can return or exchange within 30 days, but only if the apparel is unused, undamaged and with all labels still attached.

Please note that since we are a start-up non-profit organisation we cannot offer you free returns or exchanges, meaning that the shipment costs of returning or exchanging any item are at your own expense, so please consider your purchase carefully.

If you want to return or exchange any item, please send us an email at shop@klabu.org and we get in touch with you as soon as we can.

43. I’ve returned my order, what happens now?

As soon as we receive your package, we'll send you a confirmation email. If the apparel is unused, undamaged and with all labels still attached, we will refund your money as soon as possible or make sure that you get an exchange.

G. Press / Media

Get in touch

44. Is it possible to interview one of the KLABU team members?

We are happy to talk about KLABU with you. For any press or media related questions, please fill in the website contact form below or send an email to press@klabu.org and we will get back to you as soon as possible.

45. Do you have a media package?

Yes, we do. Please contact us at press@klabu.org for further information.

H. Jobs / Internships

Get in touch

46. Would you like to help us power sports with refugees?

That’s great! We are always looking for talented individuals to help grow our organisation and our impact. At this early stage we can only promise modest compensations but we do have massive ambition. Do you want to grow with us? Please get in touch by filling in the website contact form or send us an email at info@klabu.org.

Right now we’re looking for specialists or interns in:
· e-commerce
· digital marketing
· fashion supply chain management

I. Contact

Get in touch

47. How can I contact you?

Do you have a question or want to become a partner, advisor or maybe a supporter? Please feel free to contact us through the website contact form or:

Email: info@klabu.org

Postal address:
Vredenburgersteeg 13
1012 DZ Amsterdam
The Netherlands

Office address (at co-working space Impact Hub Amsterdam):
Linnaeusstraat 2C
1092 CK Amsterdam
The Netherlands

48. How can I stay up to date with KLABU news?

Connect with us on Instagram (@theklabu), Facebook (@theklabu), YouTube (@theklabu) or Twitter (@klabufoundation). Use the hashtag #klabu to share stories, videos and articles and keep up to date with the latest news. You can also sign up in the footer below for our newsletter to receive updates and breaking news.

J. Partner with us

Get in touch

49. Is KLABU looking for partners?

Yes please! Our ambition is to grow fast and multiply our impact, so we need to team up with others. We are very fortunate to have partnered with amazing companies and organisations so far, and are always looking for opportunities to join forces.

50. My company would like to collaborate with KLABU, how does this work?

Great! Please send us a message in the contact form below or send us an email at info@klabu.org. We will get in touch as soon as possible.